Kimpton Aluna Resort Tulum, an IHG Hotel

We LOVED our stay at Kimpton Aluna. It’s not on the beach but for us that was perfect as we wanted to be close to both the beach and downtown areas, and away from party side of the beach road. The hotel has two nice pools to relax at during downtime anyway. Rooms were big, clean and comfortable and most opened out onto the pool area or had pool views. Breakfast was nice, especially the omelettes, though coffee could be better. The tacos at lunch were delicious and catch of the day for dinner one evening was also good. There are good restaurants within walking distance. Social / happy hour every day was great, with free snacks and drinks in the pool area. A great opportunity to speak to other guests and the staff. Special shout out to Juan and Jose who made each evening great fun and provided excellent friendly service! The hotel reception staff were also very helpful sorting taxis, giving recommendations for tours, even organising hire of ATVs to be delivered to the hotel (though there also free bicycles). In particular a big shout out to the concierge Eduardo(?) who looked after us all week! Highly recommend this hotel!

We liked everything about our stay at the Kimpton Aluna in Tulum. The staff were excellent, always very helpful and friendly. We loved the breakfast buffet and the meals we had in both restaurants. All the food served was delicious and high quality. The Social Hour was great and very social, we met and chatted with many of the other guests. Call out to the concierge Eduardo, he gave us many great recommendations for places to visit, restaurants for dinner and beach clubs. It's a wonderful property, well kept, with great pools and lovely spacious rooms.

For the price, location and beauty of the property it was a great price. We were 5 minutes from the beach, and a short walk to nice restaurants and shops in Aldea Zama. For guided tours such as Chichen Itza, the meeting point was the Super Akí which is a 5 minutes drive. The restaurant staff at the upstairs restaurant were very friendly. Check in was smooth and there were no hidden charges at check out.

Staff are friendly. As a female solo traveler I felt safe. Wifi was good in my room and had Netflix as background noise, or to watch. Didn't have a balcony which I wasn't aware of but had a ground floor terrace. Outdoor space is important so this was good, and I was only there for one night unfortunately. If I was to come back to Mexico I would stay here again.

I liked that the property looked like a tiki hut and the rooms were modern and very comfortable. The resort had two restaurants with a lot of options for food. The breakfast was included in our fees and it was good. The staff was friendly and very helpful with suggestions for places to go and helped us book excursions to the Cenotes and Chichén Itzá. I also liked that there was a U.S. dollars ATM on the property along with a peso ATM.